I cannot complete my KYC

Completing your KYC unlocks essential features like cashouts and game access. If you’re having trouble verifying your account, it may be due to one of the following:

🚫 Common issues:

• You uploaded the wrong ID type
• (e.g., chose “Driver’s license” but uploaded National ID credentials)
• Your ID is unclear, cropped, or expired
• Your selfie doesn’t match the ID
• There was a technical error during upload

✅ What you should do:

1. Double-check that the ID you uploaded matches the selected ID type
2. Take a clear, uncropped photo of the document
3. Use good lighting for your selfie and ensure it matches your ID
4. Ensure the ID is valid and not expired

If you’ve done all this and still can’t complete your KYC:

👉 Contact support (hello@hyper.mvm.gg) with a screenshot/screen recording of the exact issue you're facing so we can look into it for you quickly.