I cannot cash out

We know how important it is to access your funds easily, and we’re here to help if your cashout isn’t going through.

🚫 Common reasons:

• Your KYC is not yet approved
• You haven’t reached the minimum withdrawal limit
• There is a name mismatch between your KYC and your bank account

✅ What you should do:

1. Check your KYC status in your profile.
2. Confirm your withdrawal amount meets the minimum threshold.
3. Check if your bank account name matches your KYC name:
   • Look for typos, special characters, or abbreviations
   • Ensure both names are exactly the same
4. Try a different bank account if you have one that matches your KYC details.

If you don’t have another bank account or the issue still persists:

👉 Contact support (hello@hyper.mvm.gg) with a screenshot/screen recording of the exact issue you're facing so we can assist you with a manual withdrawal.

We’re here to ensure your withdrawal goes through as quickly and smoothly as possible.